How we deal with complaints
At Acromas Insurance Company Limited, we strive to ensure that our customers are treated fairly. If you are dissatisfied with the handling of a claim, we will take your concerns very seriously.
It is important to us that our process for handling your concerns is clear and transparent and that you are kept fully aware of how your complaint is progressing.
Summary of complaints we have received
Period covered: 01 August 2015 – 31 January 2016
| 1 | A | B | C | D | E |
| No. of complaints opened | No. of complaints closed | Complaints closed within 8 weeks (%) | Closed complaints upheld by firm (%) | ||
| 2 | Banking | 0 | 0 | 0 | 0 |
| 3 | Home Finance | 0 | 0 | 0 | 0 |
| 4 | General Insurance and Pure Protection | 3044 | 2894 | 99.38% | 44.19% |
| 5 | Decumulation, Life and Pensions | 0 | 0 | 0 | 0 |
| 6 | Investments | 0 | 0 | 0 | 0 |
Contextualisation data
| No. of Complaints Opened (Per £1m of annual income) | No. of Complaints Closed (Per £1m of annual income) | |
| General Insurance and Pure Protection | 14.19 | 13.49 |