dotted line
Acromas Insurance Limited logo

How we deal with complaints

At Acromas Insurance Company Limited, we strive to ensure that our customers are treated fairly. If you are dissatisfied with the handling of a claim, we will take your concerns very seriously.

It is important to us that our process for handling your concerns is clear and transparent and that you are kept fully aware of how your complaint is progressing.

Summary of complaints we have received

Period covered: 01 February 2020 – 31 July 2020

Product / service grouping No. of complaints opened (at reporting period end date) No. of complaints opened No. of complaints closed Complaints closed within 3 days (%) Complaints closed after 3 days but within 8 weeks (%) Complaints upheld (%) Main cause of complaints opened
Insurance and pure protection 1.39 per 1000 policies in force 2885 2990 45.61% 51.63% 37.36% Product Performance / Features

View historic complaints data for period: 01/08/2020 – 31/01/2020

View historic complaints data for period: 01/02/2019 – 31/07/2019

View historic complaints data for period: 01/08/2018 – 31/01/2019

View historic complaints data for period: 01/02/2018 – 31/07/2018

View historic complaints data for period: 01/08/2017 – 31/01/2018

View historic complaints data for period: 01/02/2017 – 31/07/2017

View historic complaints data for period: 01/08/2016 – 31/01/2017

View historic complaints data for period: 01/02/2016 – 31/07/2016

View historic complaints data for period: 01/08/2015 – 31/01/2016

View historic complaints data for period: 01/02/2015 – 31/07/2015

View historic complaints data for period: 01/08/2014 – 31/01/2015

View historic complaints data for period: 01/02/2014 – 31/07/2014

View historic complaints data for period: 01/08/2013 – 31/01/2014

View historic complaints data for period: 01/02/2013 – 31/07/2013

View historic complaints data for period: 01/08/2012 – 31/01/2013

View historic complaints data for period: 01/02/2012 – 31/07/2012

View historic complaints data for period: 01/08/2011 – 31/01/2012

View historic complaints data for period: 01/02/2011 – 31/07/2011

View historic complaints data for period: 01/08/2010 – 31/01/2011

View historic complaints data for period: 01/02/2010 – 31/07/2010

View historic complaints data for period: 01/08/2009 – 31/01/2010