Summary of complaints we have received

Period covered: 01 August 2013 – 31 January 2014

1	A	B	C	D	E
		No. of complaints opened	No. of complaints closed	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
2	Banking	0	0	0	0
3	Home Finance	0	0	0	0
4	General Insurance and Pure Protection	2841	2986	99%	17.1%
5	Decumulation, Life and Pensions	0	0	0	0
6	Investments	0	0	0	0

Contextualisation data

	No. of Complaints Opened (Per £1m of annual income)	No. of Complaints Closed (Per £1m of annual income)
General Insurance and Pure Protection	14.1	13.5