Summary of complaints we have received
Period covered: 01 August 2013 – 31 January 2014
1
|
A
|
B
|
C
|
D
|
E
|
No. of complaints opened
|
No. of complaints closed
|
Complaints closed within 8 weeks (%)
|
Closed complaints upheld by firm (%)
|
2
|
Banking
|
0
|
0
|
0
|
0
|
3
|
Home Finance
|
0
|
0
|
0
|
0
|
4
|
General Insurance and Pure Protection
|
2841
|
2986
|
99%
|
17.1%
|
5
|
Decumulation, Life and Pensions
|
0
|
0
|
0
|
0
|
6
|
Investments
|
0
|
0
|
0
|
0
|
Contextualisation data
|
No. of Complaints Opened (Per £1m of annual income)
|
No. of Complaints Closed (Per £1m of annual income)
|
General Insurance and Pure Protection
|
14.1
|
13.5
|