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Summary of complaints we have received

Period covered: 01 August 2009 – 31 January 2010

1 A B C D E
No. of complaints opened No. of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
2 Banking 0 0 0 0
3 Home Finance 0 0 0 0
4 General Insurance and Pure Protection 901 956 99.9% 27.3%
5 Decumulation, Life and Pensions 0 0 0 0
6 Investments 0 0 0 0

Contextualisation data

  No. of Complaints Opened (Per £1m of annual income) No. of Complaints Closed (Per £1m of annual income)
General Insurance and Pure Protection 3.2 3.4

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